Who We Are
Pure Plumbing Professionals is 100% locally-owned and runs out of Castle Hill to service Sydney and its surrounding suburbs. We specialise in delivering cleanliness, accountability, and quality solutions. We prioritise showing up on time, and are happy to work around each customer's individual needs. ‘Nothing worse than sitting around all day waiting for a tradesperson.’ - Jerram, Owner. Our licensed, insured team will always prioritise the solution that fits your needs best, no matter the size, budget, or availability. We quote before any work is done, and we don't charge by the hour, ensuring you know exactly how much will be owed for every solution our team recommends. And we can service your residential, commercial, and industrial needs, all with the Pure Plumbing guarantee.
What's The Pure Plumbing Guarantee?
We're so confident in our plumbers' punctuality that we will give you $5 off for every 5 minutes our team is late.*
Customer service is what sets us apart. We won't leave you guessing about our arrival time, and when we're on our way, we'll always call to let you know when our team is 30 minutes away.
And if our work fails due to technicians, we’ll come back and ensure it is fixed, for free.
‘It's Fixed The First Time, Or It's Fixed Free’
Our Story
Pure Plumbing Professionals started in 2011. Since then, we’ve been perfecting our service and learning from every job. ‘We aim to set the standard in our industry by combining expert workmanship, genuine customer service, and a passion for doing the job right the first time.’ - Jerram, Owner of Pure Plumbing Professionals. Our team all undertake ongoing training to ensure every customer is left happy and their plumbing is left healthy. With 22 team members as of 2025, we are sure we have the right plumber for you. We’re proud to have been recognised as the winners of the trades and services category by the Local Business Awards, as well as our many great reviews from outstanding customers.
About The Owner of Pure Plumbing Professionals - Jerram
Hi, my name is Jerram Chippindale, and I’ve been a plumber since I left school in 2004.
I started Pure Plumbing Professionals in 2011 after the plumber I was working for at the time unexpectedly passed away due to complications from Type 1 diabetes. It was a difficult and unexpected turning point in my life, but ultimately it pushed me to go out on my own and start the business.
For the first few years, it was just me and the truck. I answered the phone, booked jobs into my diary, did the plumbing during the day, and came home to do the invoicing at night.
And to be honest, I loved it.
One of my biggest problems back then was that I couldn’t say no to anyone. Word of mouth spread quickly, and before long I was flat out doing kitchen and bathroom renovations, working for builders, and picking up the occasional emergency job along the way.
Over time, I found myself leaning more and more towards emergency and maintenance plumbing — burst pipes, blocked drains, no hot water and all those unexpected plumbing problems that tend to happen at the worst possible time.
The work took me all over Sydney, which was something I really enjoyed. Every day was different, and you got to see parts of the city you probably never would have otherwise.
Fast forward 15 years and life looks a little different.
I married my high school sweetheart, and together we have four kids. Like most young families, our weeks are a juggling act of school drop-offs and pick-ups, kids' sport, weekend activities, sitting in Sydney traffic and trying to get everyone where they need to be on time.
Having a family has also reinforced something that has become really important to me, both personally and in business: if you say you’re going to be somewhere, be there. And if you say you’re going to do something, do it.
That’s a principle we try to carry through everything we do at Pure Plumbing Professionals.
These days, I still love working, although you’ll probably find me in the office more often than on the tools. It’s been incredible watching the business grow from just me in a truck to what it is today, and I’m proud of the people who have helped build it along the way.
So, if you happen to see me or one of the Pure Plumbing Professionals trucks out on the road, feel free to beep the horn and give us a wave.
See you around Sydney.
